andelman.com

   
   
  Andelman.com Home   |   Mr. Media   |   Stadium For Rent   |   Big Black Spider with the Orange Orange Eyes   |    Family  

Bob Andelman

Bio


Hotbot Search
  "By Bob Andelman"  

Northern Light Search
  "By Bob Andelman"  

Guru.com
Hiring Information
  for Bob Andelman
 

Order Books
By Bob Andelman 

Andelman Archives  
Articles  

Books  
Reviews  


Stadium For Rent
 

Hey, Kids!!!
Big Black Spider With
the Orange Orange Eyes  

Mr. Media Archives  
The Latest  
1998  
1997  
1996  
1995  
1994  

The Andelmans  
Bob  
Mimi  
Rachel  

Write To Us!  
Bob
Mimi
Rachel


(Since Oct. 7, 1999)


 


Bob Andelman Articles Archive

Air Canada Call Center in Tampa

Profile By Bob Andelman

(Originally published in the Sun-Times of Canada, 1990)


Not that they'll ever know the difference, but callers to Air Canada's reservations switchboard will soon have their calls answered by operators in Tampa.


The airline which has been flying passengers between Canada and Tampa for 40 years will relocate its continental U.S. reservations service from New York to Tampa in mid-1991. The airline has leased 26,000 square feet in Westshore at 2 Urban Centre twice its New York space and will initially employ 169. Corporate headquarters of the Canadian-owned airline will remain in Montreal and Canada itself will continue to be served by regional reservations services in Montreal, Toronto and Vancouver.


"This is the first contact the public has with Air Canada," says Bruce Deitsch, manager of Air Canada's U.S. reservations sales office. "Tampa turned out highest on our relocation consultant's list for the labor force and relatively inexpensive commercial property. We're a telephone service. We have '800' numbers for travel agents and the public. We were concerned about where there would be a good telephone company. We researched that GTE is excellent."


The move was unexpectedly well received by existing Air Canada personnel more than half the New York staff is moving to Tampa.


"That's principally because of location," says Deitsch. "If we were in an undesirable location, we would get 20 to 30 people relocating with us, instead of 80. Tampa has enabled us to entice a great deal of our staff. The standard of living is excellent. There's no state income tax. I won't have to commute two hours any more. I was amazed to go downtown and find parking. New York you could live your whole live and never find parking."


Deitsch expects Air Canada will grow in Tampa. "We have built with room for expansion," he says.


Air Canada has engaged the Hillsborough County School System's Industry Services program to identify and train candidates for the reservations center it is relocating from New York to Tampa.

©2000, All rights reserved. No portion may be reproduced without the express written permission of the author.

PROFILES

FIRST PERSON

MURDER, I WROTE

LATEST WORK

 


Free Andelmania E-Newsletter!

Want to hear the latest about the Andelmans? Join our mailing list!
You'll get updates about the family and professional news, too.
Enter your email address below, then click the 'Join List' button:
Powered by ListBot


You can order any of Bob's books from Amazon.com by clicking on the icon below. His latest book, The Corporate Athlete: How to Achieve Maximal Performance in Business and Life, (John Wiley Sons) written with Jack Groppel, Ph.D., is now in stores.



These books are also available as audiotapes :


Try AOL Today!  250 Hours FREE!